General Terms & Conditions Smart Wipes BV

Unless Smart Wipes BV (Chamber of Commerce no: 70051526) and subsidiaries, (hereinafter called Smart Wipes) agrees in writing that other terms and conditions apply to any particular sale or supply, the Purchaser’s order is accepted subject to the following terms and conditions which apply to the whole or any executed part of the order.

1. Acceptance and Delivery
a. All products and devices supplied by Smart Wipes to the Purchaser will be delivered “Ex-Works” (EXW – Incoterms 2000), unless circumstances require that alternative arrangements be made. Such arrangements must be agreed in writing between the Purchaser and Smart Wipes prior to the dispatch of any product.
b. The Purchaser shall inspect all goods immediately upon their arrival and shall, within 14 days from such inspection, give notice in writing to Smart Wipes of any matter or thing by reason whereof it is alleged that the goods are not in accordance with the contract. If the Purchaser shall fail to give such notice the goods shall be deemed to comply in all respects with the contract and the Purchaser shall be bound to accept and pay for the same accordingly.
c. Smart Wipes reserves the right, at its sole discretion, to make partial deliveries against any order placed by the Purchaser unless specifically agreed otherwise in writing at the time of order.

2. Warranties
a. All express or implied terms, conditions, warranties, statements, assurances or representations in relation to any goods or services ordered from, and contracted for supply by, Smart Wipes are hereby expressly revoked unless:
i. They are expressed in these Terms and Conditions.
ii. They are necessarily implied under any applicable law having jurisdiction over the manufacture/or supply of the goods or provision of the services.
iii. They are contained in any other terms and conditions to which Smart Wipes agrees, in writing, to be bound.
b. Devices and accessories not manufactured by Smart Wipes but supplied by Smart Wipes to the Purchaser are guaranteed to be free from defects in materials and workmanship in accordance with the manufacturer’s warranty that accompanies the product.
c. Smart Wipes warrants that products manufactured by Smart Wipes will perform according to their published specifications as long as they are used on or before the specified expiry date of the product and used in accordance with the instructions for use issued by Smart Wipes.
d. This warranty does not cover the repair of any fault or the replacement of any defective part or materials where the fault or defect was caused by the negligence, misuse, abuse, malpractice or failure to use in accordance with manufacturer’s instructions, by the Purchaser or its officers, employees, contractors or consultants.

3. Limitation of Liability
a. Smart Wipes and the Purchaser hereby agree that, to the extent permitted by law, in the event of any loss, damage or claim arising out of a breach of one or more of the warranties including the manufacturer’s warranties pursuant to clauses 2 (b) and 2 (c) above, the liability of Smart Wipes is limited to the replacement of the goods or the cost of replacement.
b. The Purchaser’s property under Smart Wipes’ custody or control will be entirely at the Purchaser’s risk as regards loss or damage thereto or from whatsoever cause arising.
c. Smart Wipes shall not be subject to nor incur, and the Purchaser hereby releases Smart Wipes from, any claim, action or liability for consequential loss or damage to persons or property including, without limiting the generality of the foregoing, loss of use of the Goods or services or loss of profits or loss on resale arising by reason of delays, non-delivery, defective materials or workmanship, negligence or any act, matter, conduct or thing done, permitted or omitted by Smart Wipes.
d. All rejected Goods or defective Goods shall be the property of Smart Wipes to dispose of as it sees fit.
e. Smart Wipes accepts no responsibility whatsoever for any Goods which have been:
i. Used for purposes other than those specified on the package for use that accompany the Goods
ii. Repackaged, relabelled or supplied in any way other than in the original presentation as purchased from Smart Wipes.
iii. Tampered with in any way – including the removal of seals or opening of packaging prior to delivery to the end user.

4. Description
a. Any representation, promise, statement or description by Smart Wipes or by any officer, employee, consultant, agent, or dealer of Smart Wipes or any other person is expressly excluded and the Purchaser acknowledges that it has relied solely upon its own inspection, skill and judgment in placing an order for the Goods or services and not by reason of any such representation, promise, statement or description.
b. All photographs, weights, illustrations, dimensions and any other particulars given in or accompanying a quotation, or contained in descriptive literature are approximate only and deviations there from shall not invalidate the contract or be made the basis of any claim made against Smart Wipes. Clerical errors are subject to correction.

5. Price and Payment
a. Prices for all devices and accessories supplied by Smart Wipes to the Purchaser are quoted net and ExWorks (Incoterms, 2000) unless otherwise stated. A packing and delivery charge will be applied to each order, unless agreed otherwise in writing.
b. Payment for invoiced amounts is to be made before shipping, unless agreed otherwise by Smart Wipes and Purchaser. Until payment in full is received, the property in the Goods remains with Smart Wipes and, if in the Purchaser’s possession, the Goods will be held by Purchaser as bailee and returned immediately to Smart Wipes upon demand in unused and undamaged condition. The Purchaser will hold Smart Wipes indemnified against any claim or liability in respect of the Goods in the meantime. If payment is not received by Smart Wipes within the agreed period, Smart Wipes reserves the right to charge interest to the Purchaser at the rate of 1.25% per month on the outstanding balance.

6. Goods
Wherever used, “Goods” includes devices and any associated equipment and accessories.

7. Return of Goods
Smart Wipes’ internal Quality Standards prohibit Smart Wipes from re-issuing or re-using returned products, where, among other factors, there is any doubt whatsoever as to whether the products have been handled strictly in accordance with the specified shipping, handling and storage requirements for the product. Therefore Smart Wipes can only accept return of Goods for credit in instances where return is necessary because the Goods are defective due to any act or omission by Smart Wipes.

All returns require prior notice to Smart Wipes. A Goods Return Number will then be issued by Smart Wipes and this number must be used by the Purchaser when the Goods are returned. The following additional conditions relating to the return of Goods for credits apply:
a. Detail: Invoice number and Goods Return Number must be supplied with all returns. In every case, the original invoice number and date must be quoted.
b. Packaging: Where Goods were originally supplied by Smart Wipes in specialised packaging, any return shall be made in that original packaging and the Goods shall be in their original and unmarked condition, complete with any instructions for use supplied.
c. Freight: Goods returned to Smart Wipes must be transported  in the same package as that which was used to transport the goods to the Purchaser. Goods will not be accepted for credit if alternative packages are used.
d. Time: Notification to Smart Wipes of intention to return Goods must be made within 7 days of receipt by Purchaser of the Goods from Smart Wipes.
e. Identification: No responsibility will be accepted for any delay in processing a credit for Goods returned caused by Goods being incorrectly branded or returned without adequate identification of both sender and Goods returned.

8. Delay in Delivery and Force Majeure
a. Delivery and availability dates are estimated only and although Smart Wipes will use its best endeavours to maintain these estimates, no liability is accepted for delay from any cause whatsoever.
b. If for any cause beyond Smart Wipes’ control, including but not limited to any act of God, war, strike, lockout, industrial dispute, governmental or semi-governmental award, enactment or order, fire, flood, storm or tempest, delay in obtaining licenses, transport, labor or materials, accidents, damage to Smart Wipes’ works or business or those of its suppliers, Smart Wipes is prevented from making delivery or performance at the time stipulated, Smart Wipes shall be entitled at its option either to extend the time for delivery or performance for a reasonable period or to terminate the contract, and the Purchaser shall not in either case have any claim for damages and shall pay for all deliveries made or services performed prior to the date of such termination and all expenses incurred and monies paid by Smart Wipes in connection with the contract.
c. Unless expressly stated otherwise, the time of delivery in any Smart Wipes quotation represents the time at which the Goods are to be ready for dispatch from Smart Wipes’ premises and Smart Wipes is to be allowed the further time necessary to cover transit to points of delivery. Smart Wipes does not accept orders under penalty for late delivery.

9. Other
a. If these Terms and Conditions of Sale, which shall only be varied, modified or rescinded by written agreement (executed by Smart Wipes), shall differ in any respect from the Purchaser’s order or Smart Wipes’ acceptance or confirmation of order, then these Terms and Conditions of Sale shall prevail.
b. Smart Wipes reserves the right to refuse at its absolute discretion to extend credit to any potential Purchaser or to proceed with any order should the Purchaser’s trade references be unsatisfactory to Smart Wipes.
c. Statutory taxes and charges (such as GST, VAT or other relevant government charges) will be shown separately in the account for the sale of the Goods and the provision of the service. The amount of the taxes and charges payable in respect of a transaction will be payable by the Purchaser. No allowance will be made for input tax credits or similar credits available to Smart Wipes. The Purchaser must indemnify Smart Wipes in respect of all relevant taxes and charges paid and payable by Smart Wipes in respect of Goods and services sold to the Purchaser.
d. If by any reason of any legislation, government action or other cause beyond Smart Wipes’ control, any tax, impost, levy, charge, duty or expenditure of any kind, which is not at present chargeable or applicable, is imposed becomes payable or applicable, or is incurred in respect of the Goods and any services hereby sold, it will be to the Purchaser’s account and/or chargeable to the Purchaser by Smart Wipes.
e. The Purchaser acknowledges and declares that the Purchaser has read and understood these terms and conditions prior to the delivery of Goods and any services.
f. These Terms and Conditions of Sale shall be construed in accordance with the laws of The Netherlands.